Where are meetings held?

At our office at 27 Clements Lane, London, EC4N 7AE – a five-minute walk from Bank, Monument, Cannon Street and London Bridge stations – or online over Microsoft Teams or Zoom.

Do you have parking?

Not at our office, but the nearest public car park is just a four-minute walk away: NCP London Vintry Thames Exchange, Bell Wharf Lane, London, EC4R 3TB.

Do I have to pay for an initial meeting?

No. All initial meetings are at our expense, and there’s no obligation to proceed with any of the recommendations made.

What do I need to bring to an initial meeting?

It would be useful if you had a detailed picture of your assets, expenditure, and any financial policies you hold, but this isn’t essential. The first meeting will always focus on your goals and objectives.

How long should I allow for an initial meeting?

One hour.

Do I have to sign up to your services at an initial meeting?

No, there’s no obligation to proceed with any of the recommendations made.

How can I book an initial meeting?

Through our website, via email or by phone.

Are you independent?

Yes, we’re completely free from any restrictions, which means the advice you get from us will always be unbiased and focused on your best interests.

Are you regulated?

Yes, we’re directly authorised by the Financial Conduct Authority, and you can view our entry on the FCA register here.

Can you advise on final salary or defined benefit pension transfers?

Although we have the relevant qualifications and expertise, we took the decision to rescind our permissions to advise on these transfers. We can refer any final salary or defined benefit pension transfer work out to a trusted specialist.

What happens if my financial planner is away on holiday?

Another financial planner in the firm will be able to help with anything that requires urgent advice. For anything service related, the support team will be on hand to assist.

What do you charge for a financial plan?

A full financial plan costs a fixed fee of £1,250. A further implementation fee of £745 is payable if the plan results in any new financial products being set up by us.

Do you take a percentage or are all your fees fixed?

We charge an ongoing advice fee of 1% per annum on assets under our management. This is subject to a minimum annual fee of £2,000 per household. Where the ongoing advice fee of 1% on assets under management doesn’t reach this minimum, we’ll invoice for the shortfall. We’ll never charge an upfront fee for top-ups to existing investment products.

Do you get commission?

There’s no commission payable on any investment products. We do get commission from providers for insurance products, but we’ll never charge a fee for setting these up.

Do you charge VAT?